Your satisfaction guarantee 💖

  • ❤️ 100% matter of the heart:

    Your order, your smile. We want you to feel completely at ease with our products – from the initial idea to the finished centerpiece. That's why we do our best to implement every detail with love and care.

    If something doesn't quite meet your expectations, you don't need to worry: Your satisfaction is our priority. We'll personally assist you and find a solution together – whether that's through adjustment, replacement, or refund.

    Because at Schnuff & Herz, no customer leaves with a bad feeling—we promise. 🐶🐱💖

Unkompliziert & Fair

Problem melden

Innerhalb von 14 Tagen nach Erhalt einfach unseren Kundenservice kontaktieren.

Schnelle Abwicklung

Schick uns eine kurze Nachricht und (wenn möglich) ein Foto – wir kümmern uns umgehend.

UnsereLösungen

Versprochen: Wir finden eine Lösung, die dein Herz wieder höherschlagen lässt!

Kostenloser Ersatz

Rückerstattung

Gutscheincode

Dies gilt nicht für individalisierte Produkte

Wenn der Artikel beschädigt ist bekommst Du Dein Geld zurück oder einen Austausch

Gutscheincode für deinen nächsten Einkauf

Return information

When can I return an item?

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Exceptions / non-returnable items
Certain items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care items (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or vouchers.

How do I initiate the return?

To initiate a return, you can contact us at kontakt@schnuffundherz.de .

If your return is accepted, we'll provide you with a return label and instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

Exchange?
 Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item as a separate purchase.

Where do I send the item?

Please note that returns must be sent to the following address:

Schnuff&Herz.de
MaNania Artistry - Mario Liebener
Wiesenstr. 2a, 82256 Fürstenfeldbruck, Bavaria, Germany

If you have any questions about returns, you can contact us at any time at kontakt@schnuffundherz.de .

How do I get my money?

Refunds
We'll notify you once we receive and inspect your return and let you know whether or not your refund has been approved. If approved, you'll receive an automatic refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at kontakt@schnuffundherz.de .

European Union – 14-day cancellation period

Notwithstanding this, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition in which you received it, unworn, unused, with tags attached, and in the original packaging. You will also need the receipt or other proof of purchase.

Our promise

  • 100% satisfaction guarantee

    ...and without any drama.
    If it doesn't fit, it doesn't fit. Easy returns, quick money back. You should be happy – period.

  • 100% customer service

    Nice products and real support.
    100% there for you – fast, uncomplicated, and always with a listening ear. We'll take care of everything until you're happy.

  • 100% secure purchase process

    With us you can shop in a relaxed manner.
     Encrypted, protected, and reliable. Your data is safe and payments are easy and secure.